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Bridging the information gap (BIG) in patient transitions in health care (completed)

The overall objective of the project is to develop knowledge about intra- and inter-organisational electronic interaction among health care providers.


The BIG-project has two sub-objectives: 1) to explore local adaption of a central guideline and how information and communication practices are affected and 2) to describe how the nationally initiated electronic information exchange (ELIN-k) standard affects the organisation of interaction along with health care professionals' experiences of the introduction of the system for electronic interaction.


We will draw on a combination of methods using participant observation, interviews, surveys and document studies. Based on the findings from the project we aim to develop and define indicators for measuring quality of interaction in the health care sector.


Systems for electronic information management and  interaction often do not support the workflow between different health care providers sufficiently. To address the introduction of electronic interaction among health care providers in municipalities, across municipalities, and in specialist health care, we will draw upon an inter-organisational continuity of care model (IOCC-model) combined with an information filtering perspective as our theoretical framework.


  • Information gap between home health care and general practitioners (GPs)
  • Information gap between home health care and hospitals


Norwegian Research Council, Grant 196365/V50


  • MGH Institute of Health Professions , Boston, MA
  • The Norwegian Centre For Electronic Patient Records, NTNU
  • Centre for Care Research, University College of Gjøvik
  • Norwegian Centre for Integrated Care and Telemedicine, Tromsø
  • Norwegian Directorate of Health
  • Norwegian Association of Local and Regional Authorities
  • Norwegian Nurses Organisation
  • Department of Nursing Science, UiO

Start and finish


Published Apr. 8, 2011 11:47 AM - Last modified Feb. 7, 2020 3:08 PM


Project leader

Ragnhild Hellesø


Detailed list of participants