WEBVTT

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Hi, welcome!

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Today we're going to talk a little about -
effective communication, first I'm going -

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to define how I see effective
communication, then I'm going to talk to -

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you about the seven C's of communication
and then I'm talking about some skills -

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that could be interesting for you to
check out and in order to advance your -

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communication and become more effective
as a communicator.

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so the definition by Merriam-Webster
about what communication is, it's the act -

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of processing, using words, sound, sign and
behavior to express or exchange -

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information about -

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ideas, thoughts, feelings to somebody else.
So what is effective communication? It is -

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defined as the ability to convey
information -

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efficiently and effectively.
So why do we need effective -

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communication? Because -

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it is one of the most important tools
for professional and personal success -

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and it helps you
to influence others -

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and that is imperative if you're
aiming and aspiring to become a -

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successful leader
and also your -

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capacity to communicate is often seen -

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as an indicator of your ability,
as well as of your -

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intelligence, so -

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Churchill once said that the difference
between mere management and leadership -

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is communication.
So, ladies and gentlemen -

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advancing and aspiring to become as
effective communicator is -

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paramount if you want
to be a good leader.

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And another thing that is important is
the concept of words, that is very -

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clearly expressed in this quote by
Berg saying the words are singularly the -

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most powerful force available to
humanity, you can choose to use this -

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force constructively with words of
encouragement or destructively using -

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words of despair. Words have energy
and power with the -

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ability to help to heal -

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to hinder to hurt to harm to humiliate
or to humble -

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so the seven C's of verbal
communication is, and number one

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clarity, the quality of being coherent
and transparent.

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Number two
is correctness, the quality or state of -

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being free from error, accurate and
confirming to accepted social standards.

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Number three
is conciseness, which is defined as the -

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quality of giving a lot of information
clearly and in a few words -

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brief, but comprehensive.

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Courtesy, it's showing
politeness in one's -

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attitude and behavior towards others.
Concreteness -

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being specific, definite and vivid rather
than vague and general.

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Consideration, is the number
six it is exhibiting care -

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before deciding or acting
and the last and not least is -

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completeness, it's comprehensive fullness
of the message you want to convey and -

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remember, it's not only the words, but
it's also your eternal voice as well as -

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your non-verbal
communication and body -

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language. But if we are
sticking with the words -

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it is a challenge where you find words
and to find words in order for you to -

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advance with all these seven C's
is actually related to -

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reading books. It was a study
on successful leaders -

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where they checked out their
bookshelves and they found -

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poetry, philosophy -

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among other things, so
check out what's in your -

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bookshelves, because words have power -

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that's why you need to be very clear
about how you use them.

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So effective communication skills is
defined, as we already have talked about -

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cohesion and clarity,
transmitting friendliness -

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as well as confidence.
And because people should have a feeling -

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that you know what you're talking about.
Tone of voice is very important, we have -

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talked about that a little when we
addressed non-verbal communication, then -

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comes the concept of emotional
intelligence.

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And emotional intelligence ladies and
gentlemen is the capacity for -

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recognizing our own feelings
as well as those of others -

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and to motivating ourselves and for
managing emotion well in ourselves as -

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well as in our relationship.
So it is imperative with emotional self -

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awareness, because we
need to manage our own -

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emotions and we need to use emotions to
maximize intellectual processing and -

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decision making.
We need to show empathy, we need to -

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develop our empathy and in a way
emotional intelligence is the art -

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of social relationship, because we're
also managing emotions in others.

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I have this conceptual model I would
like to show you, where I have four -

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quadrants, where two of the
columns is self, then the -

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and others and then the rows is
recognition and regulation.

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So if we put it in there, we talk about
self-awareness, we talk about social -

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awareness, we talk about self-management
and relationship management and there -

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here are the competency frameworks, that
will go to this kind of a model, where -

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self-awareness is about emotional
self-awareness, accurate self-assessment -

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and self-confidence and we have
we have addressed that in module two -

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about self-management, transparency,
adapted ability, achievement -

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initiative and optimism and that is also
partly covered in module two and then -

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the whole thing about social awareness,
how to read the setting, how to be aware -

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of what is going on. To know, be
able to show empathy and have -

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an organizational awareness and to be of
service and here, ladies and gentlemen, we -

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touched upon service leadership in
session 1C -

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so please, go and have a look, together
you will then be capable of relationship -

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management that is imperative for
influence inspirational leadership to -

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develop others
and to be a change catalyst and to -

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manage conflicts as well as be good in
teams. So please, visit -

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module 4 related to teams and module 6
when it comes to developing others, you -

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see, all the things we have picked out
feed into each other.

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So, another thing after emotional -

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intelligence is the importance of
empathy, as I already said -

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and also respect and then
listening, be capable of listening be -

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attentive when you listen, ask open-ended
questions, ask probing questions -

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request clarification,
paraphrase to show that you have -

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understood correctly be attuned
to and look -

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at the other ones and reflect their
feelings and summarize, when you have -

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listened carefully to
what people tell you.

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The last thing I want to address is the
concept that also open-mindedness and -

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particularly in a globalized
world and in multicultural work setting -

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you need to be an excerpt
open-mindedness -

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and, ladies and gentlemen, you need to
be good at asking questions.

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So in a way,
effective communication is an art as -

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much as -

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a skill despite the science.

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So, rehearse -

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tape yourself,
ask for feedback -

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and good luck to become
the effective communicator you aim to be -

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related to your leadership.
Thank you for joining, welcome back!